Wizz Air named UK’s worst short-haul airline – full list

Wizz Air received a “dire customer score” according to Which? with tourists giving it just one out of five stars for boarding experience. Ryanair and BA finished just ahead of Wizz Air in the rankings.

British tourists also gave Wizz Air just one star for cabin environment and seat comfort. The budget airline has some of the least generous legroom of any airline.

The distance between two rows in standard economy on Wizz Air is two inches smaller than on Ryanair.

Many customers also complained about delays with just 56 percent of the airline’s flights arriving on time according to Civil Aviation Authority data.

Ryanair also fared badly in the rankings with just one star awarded for boarding experience, seat comfort, food and drink and cabin environment.

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“We invest heavily into time performance, which is key to our ultra-efficient business model. “A number of issues affecting the global aviation industry contributed to a worse time performance in 2022.

“These issues resulted from a widespread shortage in staff, in particular within air traffic control, ground operations and baggage handling, security and across airports.

“We are committed to constantly reviewing processes to mitigate these issues and are seeing an overall improvement in the on-time performance of our routes. Wizz Air operates a fleet of brand new, state-of-the-art Airbus aircraft, with an average age of 4.6 years, which offer passengers comfort, space, and modern interiors.

“The A321neo features the widest single-aisle cabin configuration with 239 18-inch-wide seats. Every aircraft is cleaned after each flight and deep cleaned every night.

“The onboard menu is reviewed and updated on a bi-monthly basis and, following customer feedback, a local products range was recently introduced on all Wizz Air UK flights. We welcome all customer feedback, so that we can continuously refine our processes to further enhance customer experience. ”

A British Airways Spokesperson said: “We don’t feel this small survey, conducted during one of the most challenging periods in global aviation, accurately represents the views of the tens of millions of customers who’ve chosen to fly with us over the same period. While we don’t claim to get everything right every time, we continue to be recognised for the service we offer, recently winning Best Airline 2022 at the News UK Travel Awards and nine Business Traveller Awards over the past two years.

“Our customers tell us they appreciate being able to choose from a range of cabins, flying to and from central airports at convenient times of the day, plus our investment in new aircraft, new seating, WiFi, new menus, the complimentary snacks and water we offer in our short-haul economy cabin, and the most generous hand baggage allowance of any UK airline.”