Per the official support page, peripherals like Storage Expansion Cards, battery charging stations, or external hard drives “can cause issues that result in a blank screen” when the console tries to update. If you use any such device, disconnect it and see if it is causing the problem (via Xbox)
If your Xbox’s screen goes blank while watching a Blu-ray disc, the Allow 24Hz video mode is causing the problem. Eject the disk, reboot the Xbox and follow the steps given below.
- Press the controller’s Xbox button to open the guide.
- Open the Profile & system menu and select Settings.
- Select General and choose TV & display options.
- Select Video modes and turn off Allow 24Hz.
- Try watching the Blu-ray disc again.
If you use an audio-video receiver or AVR, and you’re stuck on the black screen, here’s what you can do.
- Switch off all the devices and turn them on in a specific order. First, turn on your TV. Then turn on your AVR, and, finally, the console.
- Using the input button of the TV’s remote, switch the input source of the AVR away and then back to the console. For instance, if it was HDMI1, change it to HDMI2 and then back to HDMI1.
- Restart the AVR.
- Press the controller’s Xbox button and select Profile & system > Settings > General > TV & display options.
- Select “Video fidelity & overscan” and in the Display menu, select HDMI.
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