If you believe that there’s a disconnect between the versions of your Roku and the Netflix app, then the next move is to perform a system update on your Roku. This process will have your Roku check online for the latest firmware updates, and if any are available, install them. Your Netflix app is usually updated on its own, but your Roku may occasionally need a manual check.
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Go to the Settings menu.
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Select System.
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Select System Update.
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Select Check now.
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If there is an update, follow the instructions to install it.
Your Roku may need to restart if the update is substantial. After the update is finished, try using Netflix again.
If all else fails, you may need to employ a factory reset on your Roku, restoring it to its out-of-the-box settings. A factory reset should be a last resort however, as it will completely remove any saved preferences, apps, and accounts, forcing you to set everything up again.
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Go to the Settings menu.
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Select System.
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Select Advanced system settings.
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Select Factory reset.
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Select Factory reset everything.
It will take a few minutes for your Roku to wipe itself, after which it will reboot and guide you through the initial setup process again.
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