Why is my BT Wi-Fi Hub flashing purple?

THE lights on a BT broadband router is your Wi-Fi’s way of telling you what’s wrong – so, they’re all helpful to know.

But the purple flashing light, in particular, is one you should always remember.

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What does a purple light mean on a BT Hub?

The purple light on your BT Hub means the Wi-Fi isn’t working as it should.

Why is my BT Hub flashing purple?

The purple light will flash when the router is working but isn’t connected to the internet.

This is the case for select Hubs, including the BT Smart Hub, BT Smart Hub 2 and Ultrafast Smart Hub.

How do you fix a purple flashing light on a BT Hub?

Check the broadband cable – the black one with grey ends – is plugged in correctly and you’re using a filter if needed.

If your Hub is new, then it’s likely that your broadband hasn’t been activated just yet.

According to BT, it can take up until midnight on the day it switches your broadband on for it to start working.

The network provider added that if you’ve got Fibre broadband and you’ve just upgraded to the BT Smart Hub, that your Openreach modem ism’t needed anymore.

And if you try to use them together, your broadband won’t work.

If that’s the case with you, simply plug your Smart Hub into your master phone socket. 

Alternatively, you can use the My BT app or the company’s service status pages to check if there’s any Wi-Fi issues in your area.

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