A video of a Frontier Airlines employee yelling at boarding passengers to “hurry up” has gone viral on social media.
In the footage, a gate agent shouts “Next guest, please. We have to close the doors. I’m already late.”
As the flight from Denver to Norfolk, Va., boards, she repeatedly tells one passenger: “Hurry up, hurry up, hurry up, hurry up, we gotta go!” while aggressively tapping the machine that scans travelers’ boarding passes.
“I gotta close these doors, I’m already two minutes late. Come on, we gotta go!” she continues.
An Instagram user by the name of Bonnie Rushing posted the video to her account earlier this month with the caption: “Frontier Airlines always doing the most to provide top notch customer service.”
“But seriously, what is this??? People just trying to board the plane without getting PTSD,” she added.
It has since racked up more than 2.4 million views, nearly 30,000 likes, over 3,100 comments and has been reposted to Twitter and TikTok.
Many of the comments express distaste for the “absolutely abhorrent standard of service,” while others joke that the Frontier Airlines worker was told “she could go home after this plane got loaded.”
“Some people just don’t belong in the customer service industry. This is a prime example,” another said.
Others called out the staffer for her outfit.
“You start boarding earlier properly estimating time to board. It’s not the passengers. It’s you lady. And what are you wearing? A Bathrobe. That’s not uniform,” one commenter wrote on Instagram.
“I want to work for Frontier. If I can wear my housecoat to work I’m in,” another said on TikTok.
“You get what you pay for,” another commented, referring to Frontier as the place that bills itself as the “home of low fares done right.”
However, the Denver-based airline recently came under fire for giving employees a $10 bonus when they charge a passenger that pesky oversized luggage fee.
The incentive came to light after Salt Lake City journalist Dyana Villa went viral for filming herself and another passenger being told their carry-on bags didn’t meet the size requirements for a flight from Ronald Reagan Washington National Airport to Denver.
“I was told my bag was too big for a personal Item, yet when I put it in the measuring bin…It fit perfectly fine. This happened to two other individuals and we were charged $100,” Villa explained in her petition, which she started to “stop Frontier Airlines from overcharging passengers.”
Villa claims she heard from an unidentified Frontier flight attendant herself that it’s a $10 bonus.
According to Frontier’s website, personal bags should not exceed 14 inches tall, 18 inches wide and 8 inches deep including handles, wheels and straps.
If a bag does not meet those requirements, flyers can be charged anywhere from $50 to $100.
A representative for Frontier did not immediately respond to The Post’s request for comment.
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