USERS are reporting issues accessing their Microsoft Outlook accounts.
Reports arose on Monday morning just before 10.30am ET, according to Downdetector, and started to drop over an hour later.
“Outlook on the Web not working,” one user wrote.
When trying to access the email site, an error message appears.
“Service Unavailable,” it says, followed by: “HTTP Error 503. The service is unavailable.”
Microsoft told The U.S. Sun in a statement: “We have resolved an issue preventing users from accessing some of our services.”
Follow our Outlook outage live blog for updates…
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Issue appears to have been fixed
The Outlook issue appears to have been fixed by the Microsoft 365 team.
Reports rapidly dropped and users said that they could access their emails again.
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Microsoft ‘halting deployment’
Microsoft has revealed it is trying a new technique to see if issues resolve.
“We’ve halted an ongoing deployment and are monitoring services to see if that provides relief to the environment,” the company said in an update on Twitter.
“Further information can be found in the admin center under EX571516 and MO571683.”
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Microsoft issues update
In a statement, Microsoft said: “We’ve identified downstream impact for Microsoft Teams, SharePoint Online and OneDrive for Business.
“We’re providing full impact details and updates for those services via MO571683. Updates pertaining to Exchange and Outlook on the web will continue to be provided via EX571516.”
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Reports start to come down
Downdetector reports are starting to drop, with one user explaining that the site is now up and down “intermittently.”
“Up and down intermittently in Idaho. I have some rather frantic users over here,” they wrote.
“Looking at this, I can receive emails, but Outlook gives me a blank window when I go to view the email. Sometimes it takes a minute to load the email, and sometimes it just sits there.”
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‘503 error’ reports
One user in South Florida has reported that they are receiving a “503 error.”
Microsoft has said it is investigating the outage reports.
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Outlook desktop app users reporting issues
A user on Twitter has revealed that the outage is also affecting those with the Outlook desktop app.
“This is affecting Outlook desktop app users as well, as myself and my colleagues are having trouble opening emails from the server, opening outlook items or even the app itself!,” they wrote.
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Reports exceed 16,000
Over 16,000 users are reporting issues with Outlook, according to Downdetector.
Microsoft has confirmed that they are investigating the issues.
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Microsoft ‘investigating’ issue
Microsoft has issued a statement revealing that they are investigating the Outlook issue.
“We’re investigating an issue with accessing Outlook on the web. Further details can be found under EX571516 in the admin center,” the company said on Twitter.
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How to reach out to Microsoft 365
According to their website, the best ways to get support are:
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User in the Philippines reports issue
One user all the way in the Philippines has reported an issue with Outlook.
“outlook down here in Philippines to,” they said.
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Issues spread to Canada
Users in Canada have also been reporting issues with Outlook.
According to Downdetector, over 500 users were having issues with Microsoft 365.
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