If you want a new smartphone or fancy switching your Three SIM deal then make sure you sign up today. The UK network is about to make a big change to its plans and it could leave some customers facing serious bill shock.
Right now, if you buy a new iPhone 13, Galaxy S21 or simply switch to an unlimited SIM you’ll get Three’s hugely popular Go Roam service added at no extra cost. This useful extra allows customers to free makes calls, surf the web and send text messages when visiting over 70 countries including the US and Australia.
Sadly, Go Roam is being sent to the scrap heap from tomorrow, October 1, with anyone signing up to a new deal after September 30 facing bigger bills next year. Three has confirmed that new fees for using devices will start from May 23 2022 for new customers and those upgrading their current deal and it’s certainly not cheap.
It will add £2 per day when using a phone in Europe and £5 per day when customers head further afield.
That could mean getting a £70 bill for a two-week break in Florida or £28 when sitting on the beach in Spain.
If you have a family of four all on Three this could end up being hugely expensive with bills running into hundreds of pounds so it’s important to get your contract sorted now if you want to avoid the hike.
Three has been offering Go Roam since 2013 and it’s one of the reasons so many customers have stuck with such loyalty to the network but the network says it’s simply not able to continue offering free calls, text and data to everyone.
Explaining more about the update, a Three spokesperson said: “Any customers who take out a new contract or upgrade with Three from 1 October 2021 will pay a charge of £2 per day when roaming within the EU applicable from May 23, 2022. PAYG customers and customers who have taken out a contract before 1 October 2021 are unaffected by these changes.
“The new charge ensures that customers are clear on what they will pay when using their phone in another country and only those who roam will pay for the service. It will also ensure that we can continue investing in our UK network.”
Of course, Three isn’t the only network bringing in roaming fees with EE and Vodafone both charging some customers £2 per day from January for using their phones in the EU.
O2 is doing things slightly differently with its customers now restricted by a fair usage policy which means that they must not exceed 25GB of data whilst out of the UK.
Once that allowance is used up a charge of £3.50 per extra 1GB will then be added to bills
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