Technology

Thousands of UK and US Slack users unable to send messages or use app

By Kevin Colleran

ONLINE office tool Slack appears to be down with users around the world saying they have problems loading messages.

Problems with the popular programme at around 10am BST/5am EST, with thousands reporting issues on DownDetector.

But the majority of problems appear to be UK based, with over 4,000 users logging issues with loading messages on the website and app.

One user joked on social media saying: “Slack is down lets all take a break.”

The Sun has contacted Slack for comment.

Read our Slack down blog for the latest news and updates…

  • Slack’s website claims service is ‘up and running’

    According to Slack’s server status website, the messenger is “up and running”.

    However, thousands of users claim this isn’t the case.

  • What are the issues?

    According to DownDetector, nearly 70 per cent of users say they can’t send messages.

    The messages appear greyed out, as they haven’t sent properly.

    Some 21 per cent of users have also reported problems with receiving messages.

    Meanwhile, 12 per cent say it isn’t just the website that has crashed – but the iOS and Android app too.

  • What is Slack?

    Slack is an instant messaging platform that is popular with businesses around the world, allowing colleagues to communicate.

    The platform has grown in size following Covid due to an increased number of staff working from home.

    The website claims “Slack makes it easy to contact your colleagues – you can message anyone inside or outside your organisation and collaborate just as you would in person.”

  • Users struggle to send messages

    Due to Slack’s latest outage, work colleagues are unable to talk to each other.

    Attempting to send messages showed an error that indicated they had not been delivered.

  • UK outage heat map

    This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

    It is common for some problems to be reported throughout the day.

    Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

  • Slack down for thousands

    The messaging app has gone down for thousands across the globe this morning.

    Users have been unable to load and send messages.

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Kevin Colleran