Tesco Business Services appoints Sanjay Dora as COO

In his new role, he will be responsible for smooth management of operations, compliance, governance, and providing country leadership to Tesco Bengaluru, according to a press release. Dora will also be a part of the TBS leadership team and a board member of Tesco Bengaluru, according to a press release. This is Dora’s second stint with Tesco Bengaluru. He was previously associated as director of Tesco Business Services from 2011-2015.

Dora has experience of setting up new capabilities and running large operations to driving transformation and delivering innovation and he has proven expertise and a track record of delivering strategic outcomes within global, multi-dimensional organisations.

Dora was previously serving as India country operations executive at Australian Telecom major Telstra\ where he helped build technology and operations capability. Prior to this, he worked with lender ANZ as chief operating officer for their group service centres in India, the Philippines, and China.

“Sanjay is a proven leader with a keen understanding of the GBS landscape. He brings vast consumer knowledge from various roles he has taken up across domains. As Tesco Business Services continues to drive value creation at the heart of the Tesco Group, Sanjay’s expertise and leadership will help power our next 3-year strategy. I am excited to have him on board and wish him a successful journey with Tesco Business Services,” said Sumit Mitra, chief executive officer, Tesco Business Services and Tesco Bengaluru.

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“Over the last few years, Tesco Business Services has grown leaps and bounds in many ways and evolved as one of the top 20 GBS organisations in the world. Tesco Business Services is well positioned for continued success as it has built strong talent base, matured capabilities and a world-class operating model that are aligned with Tesco’s purpose to serve its customers, communities, and planet a little better every day,” Dora said speaking on the appointment.