Sky TV viewers must know trick to stop pop up that blocks access to recordings

SKY customers have reported being locked out of watching their recordings on the TV and in the app due to an ‘SDE1 error code’.

It’s unclear why some customers are being impacted and not others – but there appears to be a way to fix it in just minutes.

1

Usually, viewers can find their recordings by pressing Sky on their remote, or the Home button then scrolling to Recordings

Via the Sky Go app, customers can watch their recordings back via the tab on the bottom right of the homepage.

However, some customers have been met with an error message when trying to click play.

In a help forum on Sky’s website, one troubled customer said they had been unable to watch their recordings on the TV and app for a week due to the error.

“I have an error SDE1 and none of my recordings have been available for a week,” they wrote.

“Also waiting on the telephone queue to Sky is a killer so this my last resort.

“I’m even getting it on mobile apps.”

Not being able to use one of Sky’s key feature is less than ideal.

But one veteran Sky user suggested the easiest of fixes – which worked.

All you need to do is reboot your main Sky Q box by turning the power off at the socket for 30 seconds and then turning it back on.

If the error is still appearing on the app, then head to your Sky Q box’s Settings > Status > Watch via Sky Q app > Reactivate.

Although, it is important to make sure that you are trying to watch your in-app recordings on a device that is connected to the same Wi-Fi as your Sky box.

Best Phone and Gadget tips and hacks

Looking for tips and hacks for your phone? Want to find those secret features within social media apps? We have you covered…

We pay for your stories! Do you have a story for The Sun Online Tech & Science team? Email us at [email protected]