A salon customer was left ‘raging’ when she walked away with a ‘butchered’ fringe despite hoping for a copy of Claudia Winkleman’s full-bodied bangs.
She says her ‘British politeness evaded’ her as she made it clear to the hairdresser that she was unhappy with the cut, and immediately left a one-star review following her distressing visit.
However she was then confronted by the salon manager on her way home, who pleaded with her to remove the rating from appointment site, Treatwell, and later bribed her.
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The woman took to Mumsnet this week to see if she was alone in letting the hairdresser know how she really felt.
Posting anonymously under the name of Brighton5555 alongside an image of offending fringe, she wrote: “I have been going to a new hair salon since the summer…
“I have lovely long thick hair and I’m quite specific and clear about what I want, more so over the fringe as I’ve had bad ones in the past.
“The hairdresser has cut my hair on two previous occasions with no issues but today in my eyes she butchered it and my British politeness evaded me when I looked in the mirror…
“She asked if I liked it … I have a sharp No!”
(Image: Mumsnet)
The mum continued: “She asked why don’t you like it? I explained that it was wonky, above the eyebrow when I specifically said I wanted it just below and the thinning had given different thickness throughout… the hairdresser was clearly shocked I said no and said ‘I’ve seen lots of fringes and this is fine‘
“The manager also sided with her, I paid and left (£90) for the colour cut and blow dry.”
She then explained how the salon manager confronted her and asked if it was even allowed for businesses to request reviews to be removed.
“A few mins after leaving, the salon calls me and I ignore as I’m raging at this point on my phone to my friend and then a mobile number calls me and it’s the manager calling off her phone to tell me off for leaving a 1 star on Treatwell… is that even allowed?
“She asked me to remove the one and said giggling ‘we really don’t deserve the one‘. I said I deserved a decent cut.
(Image: Mumsnet)
“She said she didn’t know how I felt about it I pointed out she was there the whole time standing and I paid her and spoke about it at the end … she said what do you want to be happy? I’ll give you discount or free £15 treatment next time…. Next time ?! Hell no!
“I made an excuse to get off the line but I did leave a google review and a photo.
“Was I wrong to be not typically British politeness and straight up say NO when asked if I liked it … ? What is your opinion on that fringe cut? For context it was just below my eyebrows, and the same thickness when I went in.”
Numerous Mumsnet users sided with the customer and said she did the right thing in being upfront about the disappointing finished look – something which many people in the UK admit to avoiding out of politeness.
And agreed the fringe was ‘awful.’
(Image: Mumsnet)
MrsBerthaRochester said: “Its a riot! I would have been fuming as well!”
DrierThanANunsNasty responded: “Good for you for standing your ground. At the end of the day it’s YOUR hair and if you don’t like it then the hairdresser hasn’t done a very good job.
“I’ve had so many dodgy haircuts and British politeness led to me saying I loved it when I hated it.”
Nowomenaroundeh commented: “It is awful. I’d be furious. There is nothing you can do with a fringe that is too short and feathery.”
Meanwhile, user PingedPotato argued the salon should have offered the discount ‘there and then’, instead of as a bribe to remove the review.
Commenter ImUninsultable had a savage response to the ‘feathery’ fringe in question, writing: “It’s awful. Why would she have taken thinners to it?! It is awful.
“They could have tried to cover the thinning by pulling some more hair forward into the fringe for you, but they screwed up the length and that cant be changed.
“If you were very clear with them on what you wanted then that is totally the opposite so deserves a 1 star.”
Do you tell your hairdresser the truth? Let us know in the comments below.
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