A RESTAURANT boss hit back at a customer who threatened a bad review unless he paid his traffic fine.
Sam Morgan said he needed a lie down after reading the complaint and described it as “next level”.
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His diner was given a penalty for straying into a bus lane en route fine dining restaurant Divide in Birmingham.
They blamed the website’s directions to a nearby carpark, accusing bosses of “extremely poor customer service” for not advising that the route was near a bus lane.
They added: “All reasonable restaurants would take this type of care and attention to make sure it’s customers are aware of such matters!!!
“We had a lovely day and meal now completely ruined by this situation.”
Mr Morgan, from the About Dining chain which owns Divide, responded: “Firstly let me please apologise for the delay in replying. I had to go for a lie down after reading our email.
“I am simply going to decline your offer to pay the bus lane fee, however I am going to arrange an annual bus pass for you.
“I feel this has many benefits including environmental and the safety of the general public, given your inability to drive correctly could have serious implications.
“Good day. I am now going to catch the bus into work.”
The diner responded: “I suppose you think the whole situation is funny. Let’s see if you think it’s funny when I post a negative review on Google or TripAdvisor.
“Your reply is so poor on a customer service front an offer to pay half may have been acceptable.
“It will cost you more in negative press from the review so you may want to think again.”
Mr Morgan accused them of pointlessly weaponising review sites.
He told Birmingham Live: “We have become well versed in guests who complain.
“Some are genuine, some are just darn right ridiculous, and this was the latter. I just think it’s hilarious.
“I am not the kind of person to easily accept that behaviour and weaponising review sites is pointless.
“My responsibility is great food, drink, and service it isn’t about holding people’s hands.”
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