Plusnet confirms email login error impacting broadband customers: Fix planned for tomorrow

Hundreds of Plusnet customers have complained about a glitch that has left them unable to check their email address, which is provided for free to all Plusnet customers with its broadband. The error only impacts Plusnet email addresses, there are no known issues with Plusnet’s broadband or phone services, so customers should have no issue getting online, making video calls, streaming Netflix, or calling friends and family. Plusnet has acknowledged that its email service is down, and engineers at the company at already working on a fix.

However, it seems that a final fix for the problem won’t arrive until tomorrow. Plusnet first acknowledged the issue around 7.56am this morning, promising that a fix would be on the way soon. However, a few hours later, it shared some bad news via its Server Status page – which is used to highlight any known issues with the online service, it confirmed that the solution was taking longer than expected. It confirmed: “We’re really sorry but its taking a little longer than we expected to fix the issue. We’re working hard to get it resolved as quickly as possible.”

Soon after that, a spokesperson told Express.co.uk that tomorrow was the soonest that some Plusnet customers could expect to check their email.

Speaking to Express.co.uk, a representation from Plusnet said: “Some customers are unable to access their Plusnet email at the moment. We’ve identified what’s causing this, and we’re working to fix this as quickly as possible. We’re sorry for the inconvenience caused. Some of this work will be competed overnight, to avoid any additional disruption, and we expect affected customers to be able to access their Plusnet email account by tomorrow morning. Plusnet broadband and mobile services are not affected.”