A MUM who claims her bank wouldn’t help her after her 10-year-old daughter spent £2,500 playing Roblox has revealed how she got the money back.
Georgina Munday, 44, has told of her horror when she realised the lump sum of cash had been spent from her account.
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The mum from Wales found numerous £20 transactions amounting to nearly £3k paid out to the online game.
Her daughter Primrose had manged to change the iPad password which meant she had allowed payments on the app without anyone realising.
The popular game lets users purchase clothes and accessories for their avatar as well as some extra pay-to-play games.
Nurse Georgina contacted Tesco Bank immediately explaining the situation – but was told they wouldn’t be able to refund her.
She told BBC Radio Four programme You and Yours: “We’d just seen hundreds of transactions, these payment confirmations, so then the panic set in – oh my gosh, whose card is this on?
“It was a really stressful time. I am not working at the minute, I am looking after my daughter.
“I just thought I would have to pay it off in instalments over the next few years.
“I rang up Tesco Bank and they said, because it was my daughter, they couldn’t do anything about it.”
Desperate to try and get her money back, Georgina felt she had no choice but to go to the consumer radio show to seek help.
The day after appearing on it, Tesco Bank said they would refund the full amount leaving Georgina crying “with relief”.
She is now trying to warn other parents of how easy it is for kids to work out parental controls or passwords.
She added: “Children are one step ahead of parents these days. We thought this Roblox game was quite innocent, it looks very basic.
“It’s a whole world out there on this Roblox that we knew nothing about.”
Tesco Bank said: “We’ve carried out a further review of this case and have now agreed with Ms Munday that we’ll refund her the full amount.
“We apologise to Ms Munday that this wasn’t arranged for her when she first contacted us, and we’ve therefore also organised an additional payment to her as a gesture of goodwill.”
Roblox have a safety section on their website which explains there’s a process for refund requests when something might have been bought withput authorisation.
It reads: “Roblox has a robust policy for processing refund requests where there may have been unauthorised payments from a person’s account.
“This process is detailed in our help centre.
“Parents also have access to a suite of Parental Controls that can be used to determine how much their children can spend, and set spend notifications to increase visibility over their children’s spending on Roblox.”
You can find out more here.
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