A mum of two has slammed her trip to Chessington World of Adventures as “disastrous” after queuing 2.5 hours for one ride.
Charlotte Thompson and her family visited the Chessington theme park for a fun day out last Friday (October 29), but were quickly disappointed by the long queues.
Speaking to SurreyLive, Ms Thompson said she and her kids arrived when the park opened around 10am, along with two other adults and their four children.
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Despite being at the front of the queue for the ‘Kobra’ ride, Ms Thompson claims they had to wait for nearly an hour while staff members were still testing the ride.
She said the family then faced a long two-and-a-half hour wait for ‘Vampire’, despite signs indicating only 90 minutes. She said the trip was “disastrous”.
She added: “With lots of children, from five to 10 years old, it wasn’t easy to keep them happy waiting all that time.”
After lunch around 3pm the group split with the hope of getting on more rides.
Ms Thompson’s family went to the ‘Croc Drop’ which claims a 45 minute wait, but in reality she said they waited for more than 90 minutes.
At 5pm she said the group of nine headed home after only three rides in seven hours.
Ms Thompson said: “So for a day that cost each of us £115 plus lunch, we had managed three rides by 5pm. Both of my kids were so disappointed with the trip.”
She further claimed the theme park was too busy, and organisers had issued too many fast track passes to make them worth it.
Ms Thompson said she will complain to the theme park.
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A spokesperson for Chessington World of Adventures Resort told SurreyLive: “We are disappointed to hear this family’s feedback from their visit yesterday.
“We can experience higher queue times at busier points in our season, such as during school holidays. During these periods our teams are fully focused on keeping all queue lines moving as quickly as possible, whilst maintaining the highest standard of health and safety.
“We would encourage the family to get in touch with us directly, so we can discuss their experience in more detail.”
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