The founder of Money Saving Expert was responding to a question on ITV’s This Morning when he gave the tip. Virgin Media customer Pauline called the show as she was looking to switch to Vodafone.
She was concerned to be told that Virgin would close down her email account once she had moved.
Mr Lewis said: “On Virgin you get 90 days after giving notice.
“Some providers let you keep it, some don’t. This is the classic reason for not setting up your own email address with your provider.
“You are going to have this issue forever.
READ MORE: ‘Take advantage!’ Pensioners could secure vital help with energy bills
The service is like a foodbank, providing users with free calls and texts.
Anyone hit by the cost of a living crisis can apply through the scheme for an O2 SIM that comes loaded with 20GB data per month plus free calls and texts.
The amount has increased from the previous 15GB following the Virgin O2 boost.
This lasts for a year and is available to those in low-income households who have insufficient access to the internet at home.
The help is also there to support those who cannot afford their existing monthly contract or have no internet access when away from the home.
This Morning airs weekdays on ITV from 10am.
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