The holiday firm Jet2 said customers had had a “poorer experience” due to airport bases around the country. Executive chairman Philip Meeson slammed airports’ service in the company’s 2022 report.
He said: “Most of our 10 UK Base Airports have been woefully ill-prepared and poorly resourced for the volume of customers they could reasonably expect, as have other suppliers, such as onboard caterers and providers of Airport PRM (Passengers with Reduced Mobility) services.
“Inexcusable, bearing in mind our flights have been on sale for many months and our load factors are quite normal.”
He claimed that “atrocious customer service, long queues for security search, lack of staff and congestion in baggage handling areas and lack of onboard catering” had contributed to a “much poorer experience” for Jet2 customers.
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Meeson added: “These customer-facing challenges have put extra pressure on our colleagues, both in the UK, onboard our aircraft and in our holiday destinations.”
He said the issues were due to a lack of planning and preparedness on the part of Jet2 base airports.
Jet2 operates from Belfast International, Bristol, Birmingham, East Midlands, Edinburgh, Glasgow International, Leeds Bradford, London Stansted, Manchester and Newcastle Airports.
The news came as Manchester Airports Group said combined losses over the last two years equalled £694million.
DON’T MISS
Ryanair staff in Spain are also involved in strikes with 12 days of industrial action planned for July.
The strikes may have a limited impact on British tourists as under Spanish law many of the staff will still be required to operate flights.
However, passengers may not be able to buy any refreshments on flights with striking cabin crew.
easyJet staff in Spain are also striking over pay and working conditions in a move that could delay flights.
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