Hundreds of thousands of Britons could receive help paying water bills

Other water companies have also promised help with water bills:

Severn Trent will help 100,000 additional households with social tariffs and the company is helping up to 100,000 people find employment and fulfil their potential as part of their Societal Strategy

South East Water has increased the income threshold by nine percent for its Social Tariff, which caps the cost of tap water and waste water, from £16,480 to £18,005 so that more customers can receive financial help. 

South West Water has made nearly £70million of support available to customers since 2020, of which over £39.2million has been given back to customers through reduced bills as part of the company’s WaterShare+ scheme.

South Staffs Water and Cambridge Water have increased the income threshold of their social tariff from £17,005 per year to £19,050, so that more customers are eligible. In 2021 to 2022, 63,339 customers received the discounted tariff and the aim is to double the number of customers who receive support to pay bills.

Southern Water is providing a £98m package of support for customers with the number of households receiving help rising by 21,000. Meanwhile, the minimum discount has risen from 20 to 45 percent with those most at need receiving up to 90 percent off their bills.