In case you come across an error code 7279, that means one or more security systems required to safely consume Prime Video content on your computer are not in place. The first thing to do here is make sure that your web browser is running the latest software build. Next, you might want to ensure all the PC components have the latest driver updates, especially the graphics and audio drivers.
You might also want to check the external display settings, and if possible, disconnect the additional screens tethered to your PC if they’re not in use. Sometimes, a system restart also helps if some a software patch has been pending an installation for a while.
If you’re logged into Prime Video using a parent or friend’s Amazon account, a password reset could block your access with an error 5004 message. In such cases, either ask them for the password, or, if the account is yours, try the password reset route using the “forgot password” system.
On a similar note, Prime Video can show you a whole bunch of error codes (2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2047, 2048, 2063, or 7035) if there are payment-related issues. It can be anything from a failed subscription renewal to issues with your bank’s server. To fix it, you might have to update the card information, or check if auto-payment for recurring deductions is enabled.
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