Freshworks confirms CTO Shanmugam Krishnasamy quits after 11 years with company

Krishnasamy, who has decided to take a career break after 11 years with the Nasdaq-listed firm, has handed his responsibilities to chief product officer (CPO) Prakash Ramamurthy who leads both product and engineering teams, a company spokesperson told ET.

“I’m super proud of what we accomplished together and can’t wait to see what his brilliant mind does next. Our Product and Platform business units have their own architects who carry forward Shan’s legacy as we scale Freshworks to greater heights,” founder and CEO Girish Mathrubootham said on Twitter.

Krishnasamy decided to take a break and drive across India, Mathrubootham added.

The development was first reported by YourStory on Wednesday.

Separately, the company on Tuesday announced the addition of three new senior vice presidents to its go-to-market (GTM) leadership team to capture demand for its software solutions serving customer support, information and technology, marketing and sales teams.

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The new set of go-to-market leaders hired include senior vice president (SVP) of GTM Strategy and Operations Shafiq Amarsi, SVP of Customer Experience Murali Krishnan, and SVP of Global Channels and Alliances Doug Farber. Krishnasamy was one among the only two C-suite executives who are based in India, the other being chief human resources officer Suman Gopalan. Most of the C-suite executives of Freshworks operate from the United States.

The other C-suite executives include chief revenue officer Jose Morales, chief legal officer Pamela Sergeeff, chief customer officer Pradeep Rathinam, chief product officer Prakash Ramamurthy, corporate development VP Rowland Savage, chief of staff Satya Padmanabham Devarakond, chief marketing officer Stacey Epstein and chief financial officer Tyler Sloat.

Last month, Freshworks reported revenue for the fourth quarter ended December 2022 at $133.5 million, up 26% from a year ago. Loss from operations in the period stood at $60.6 million, compared to $56.4) in a year ago.