In a post to the official “Elden Ring” website, From Software and Bandai Namco acknowledge that some players are experiencing difficulties with the game and apologize for those issues. “We are currently experiencing some issues that are preventing the game from playing properly under some conditions,” the companies wrote. “We apologize for any inconvenience this may cause and ask for your patience.”
The two then list known issues that exist in “Elden Ring” and how they plan to tackle them. The first two known issues listed include mouse controls being too sensitive in the PC version and Easy Anti-Cheat failing to launch when Steam account names include “a multi-byte character (e.g., kanji).” From Software says that both issues will be fixed with an update that’s slated to go live in the near future.
The next item – frame rate and performance-related issues in the PC version – will receive ongoing fixes, but users are also instructed to update their graphics drivers to the latest version, as that “may significantly improve performance.” Finally, From Software touches on an issue for PS5 that causes game data to save incorrectly. Apparently, the cause is known and the solution is being worked on for a future patch, but in the meantime, From Software instructs users to save their game manually from time to time by selecting “Quit Game” from the in-game menu and then closing “Elden Ring” from the PS5’s home screen.
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