George Bradshaw, 43, claims he found human faeces smeared on the sink in his family’s accommodation at the Camber Sands resort in East Sussex. He took 37-year-old wife Katie and their five children for a last-minute break in August but has vowed never to return to a Pontins.
George said: “I thought it was a big name, we wouldn’t have any problems there. How wrong I was.
“We walked in and there was human faeces wiped around the base of the sink.
“There was a plant growing out of the walls, the chest of drawers – it was hanging off.
“Someone had tried to nick a smoke alarm in the room, there were marks all over the floors and the doors wouldn’t lock properly.”
The father, who is a courier, was also furious with staff at the resort, who he claimed had a “rude attitude”.
Tempers frayed over an alleged clash over tickets for one activity, Daily Mirror reports.
“I had a meltdown. They had an event running for the children. It was a breakfast with the characters they have,” George, from Greenwich, southeast London, added.
“It was £3 a child. The next morning, the kids have gone up to queue for the breakfast with my eldest daughter.
“She phoned me and said: ‘They’ve told us we have the wrong tickets’.”
George said he then went up to the activity area, where he was told in person that the wrong tickets had been purchased.
And he claims it was then that one of the Bluecoats – the in-house entertainers – got involved.
George said: “He said: ‘We wouldn’t have sold you that ticket’. I said: “So what, are you saying I’m a liar or a thief?’.
“He just shrugged his shoulders. My little boy wanted to go home after that.
“Then the manager came out and said it was my fault – it should have been a pink ticket, not a blue ticket.
“How am I supposed to know that?
“The staff are just rude. The Bluecoat, when I was arguing about that breakfast, just said: ‘Go away’. You can’t treat people like that.”
George said he suffers from mental health issues – which he claims the stay exacerbated.
He continued: “The state of the place we stayed in – it’s just disgusting.
“They have undone three months of counselling and medication for me.”
Pontins has six resorts in the UK, including two adult-only sites.
The Camber Sands one, built in 1968, has nearly 800 chalets.
The company has been approached for comment on George’s stay.
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