Delhi airport: Who should take the responsibility for utter chaos and confusion?
Automobile

Delhi airport: Who should take the responsibility for utter chaos and confusion?

By Eduardo Saverin

Passengers wait inside a tent put up by airport authorities outside the Indira Gandhi International Airport’s domestic departures terminal in New Delhi, India

Synopsis

Under the privatisation agreement, the airport operator is required to follow certain rules to ensure the quality of service. However, a closer look at the Operations Management Development Agreement reveals that the airport operator failed to comply with several important guidelines.

It was the winter of 2006. When Nyena Ravi arrived at the Delhi airport, she was hoping to board her flight without any delay. But instead, the 23-year-old software engineer from Hyderabad was asked to kill time in one of the three makeshift tents that the space-constrained airport had erected outside its domestic terminal to accommodate passengers as fog wreaked havoc amid the holiday-season traffic.The media was quick to lap up the issue and

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Eduardo Saverin