AmEx Black Card holders blast ‘soulless’ NYC Centurion lounge

Membership doesn’t always have its privileges. 

American Express Black Card holders are less-than-impressed with the company’s not-completely-exclusive Centurion New York at One Vanderbilt, insiders told On The Money.

“It’s soulless — you have to go through a turnstile at an office building to get there,” one recent visitor griped.

For one, the lounge — which opened in March on the 55th floor of the 93-story skyscraper in Midtown — lacks the atmosphere of rival members-only destinations like Soho House, Aman and Casa Cipriani, other disillusioned black-card holders said. 

“Why would you want to go to an office building?” a cardholder asked On The Money. “The point of a club is to get away from your office. If you are fancy enough to have a Centurion card, you can easily go somewhere else.”


American Express illustration
One visitor of Centurion New York called the lounge “soulless.”
Paola Morrongiello

“The only thing separating it from an Admirals Club is a wall-mounted display screen with upcoming flights,” another visitor complained.

The 11,500-foot-space was mainly created as an additional perk for Amex’s Black Card members, who must spend at least $250,000 on their card annually and pay a $10,000 yearly fee. 

It includes a restaurant run by celebrity chef Daniel Boulud, art from collector Jamie Stagnitta and wraparound views of Manhattan.

To make matters worse, many Black Card holders are also grumbling about non-Centurion members being allowed into their “soulless” sanctuary when booking a reservation through American Express-owned Resy. 

“With Black Cards costing $10,000 each and platinum cards costing $695, it’s clear that the differentiation between the two cards is minimal and people are going to drop their Black Cards and just pay for platinum as a result,” a source said.

Yet, it’s the overall vibe that has Black Card holders questioning whether the lounge is a total waste of money — even if they may not be ready to ditch their prized status.

“The bar has the energy of a Mastro’s in Phoenix,” a source said, referring to a steakhouse chain.

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