HIVE users are complaining that their home heating apps have mysteriously stopped working.
The bizarre outage appears to have begun on Wednesday morning.
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Frustrated users have taken to Twitter and outage tracker DownDetector to log their complaints.
One angry user wrote: “Hive app not working. Chat is offline and no one is answering the phones.”
Another beleaguered Hive owner tweeted: “Hive Home app is down.
“Going to the radiators and thermostat and turning them on manually feels like playing a CD from the 80s.
“And I just have to remind myself I just installed this system two years ago.”
Hive is one of the most popular smart home heating systems in the UK.
It was estimated to have more than a million customers as of 2018.
It’s owned by British Gas parent company Centrica, and is a rival to Google Nest.
Users install the smart thermostat, allowing them to control their home heating with an app.
But if the app begins crashing, it can be a real pain.
Hive outage cause
It’s unclear what the cause of the outage is.
A Hive status page update notes: “We are experiencing a technical issue.
“We are working to resolve it.
“Voice integrations and manual controls will not be affected for most users.”
We’ve asked Hive for comment and will update this story with any response.
Some users are speculating that it’s linked to Microsoft Azure – a major internet cloud provider.
Microsoft also suffered a large outage on Wednesday morning.
Frustrated Hive users are complaining that none of their apps are working properly.
And several users have moaned that they’re unable to get in touch with customer support.
One user tweeted: “Hive app has just stopped working.
“I get an ‘Oops something’s wrong’ message even after reinstalling the app.
“Tried to call but your phone lines seem to be down too…not even a ringtone!”
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