New RBI schemes will give impetus to inclusive, responsive financial system: Shaktikanta Das

Reserve Bank of India (RBI) Governor Shaktikanta Das on Friday said that RBI Retail Direct Scheme and Reserve Bank Integrated Ombudsman Scheme will provide further impetus to India’s journey towards a more inclusive and responsive financial system.

“Launching of RBI Retail Direct Scheme and Reserve Bank Integrated Ombudsman Scheme will provide further impetus to India’s journey towards a more inclusive and responsive financial system,” said RBI Governor.

Union Finance Minister Nirmala Sitharaman also thanked Prime Minister Narendra Modi for the initiatives. Prime Minister Narendra Modi launched two innovative customer-centric initiatives of the Reserve Bank of India today. 

The RBI Retail Direct Scheme is aimed at enhancing access to the government securities market for retail investors. It offers them a new avenue for directly investing in securities issued by the Government of India and the State Governments. Investors will be able to easily open and maintain their government securities account online with the RBI, free of cost.

The Reserve Bank – Integrated Ombudsman Scheme aims to further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI. 

The central theme of the scheme is based on ‘One Nation-One Ombudsman’ with one portal, one email and one address for the customers to lodge their complaints. There will be a single point of reference for customers to file their complaints, submit the documents, track status and provide feedback. 

A multi-lingual toll-free number will provide all relevant information on grievance redress and assistance for filing complaints.

(With ANI inputs)

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