Submitted by: Sam Upton June 25, 2021
A new study has found that a short letter written on paper can go a long way to helping frontline workers get through the final stages of the pandemic. With many teams low on energy and motivation, and firms unable to offer perks such as cash bonuses, teambuilding events, or time off, a simple expression of thanks and recognition of hard work on paper makes a real difference to morale.
A team made up of researchers from Harvard College and King’s College London conducted a series of studies with the non-profit organisation What Works for Children’s Social Care to examine the impact of light-touch, cost-effective interventions designed to promote the overall happiness of social workers. The researchers sent a number of social workers personalised letters of appreciation with two sentences of positive feedback.
The result was that the social workers who received a letter felt significantly more valued, more recognized for their work, and more supported by their organisation than those who didn’t. There were also positive impacts on wellbeing, belonging, motivation, and sickness absence rates for those who received letters.
“Research suggests that recognizing your employees can be particularly impactful at key landmarks,” said the study’s authors. “For example, a thank-you note sent at the start of a new quarter or positive feedback delivered at the conclusion of a major project can serve as a booster shot of motivation when employees need it most.”
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To find out more, go to page 11 of The Page, Issue 16. You can also see other issues of The Page on the Two Sides website.
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