Sky customers warned of 3 big holiday mistakes – they could cost you loads

SKY customers have been warned not to make three big but common holiday mistakes this summer, or it’ll hurt the wallet.

The risky trio could see you rack up some hefty phone bills, and even be locked out of streaming your favourite shows and films.

1

Data roaming woes

If you’re keen to use your mobile data on holiday this summer, make sure you check how the roaming charges that apply to the country you’re visiting.

Sky has varying data charges for different countries.

There’s a Roaming Passport Plus pass, which costs £2 a day, that lets you access your UK data, calls and text allowances in over 55 holiday destinations.

But if you’re holidaying somewhere further flung, ‘Rest of the world’ roaming charges will apply.

Earlier this week, one angry Sky customer claimed to have been lumped with a £200 phone bill after they failed to rein in their data roaming while holidaying in Brazil.

Double data charges

That’s not the only surprise mobile data charge that might fall in your lap.

You can actually be charged extra data roaming fees when you go abroad and near the border of another country.

It’s because mobile phone signals can be picked up across country borders.

According to Sky, “If your phone picks up the signal of a different provider when you’re near a border or cruise port, then you might be charged different roaming rates.

“Common holiday destinations where this can happen are where an EU country borders a non-EU country, resulting in additional roaming charges.”

These locations include:

• Corfu (Greece) could accidentally connect to Albania.
• Cyprus (Greece could accidentally connect to Turkey (Northern Cyprus).
• Kos / Rhodes (Greece) could accidentally to Turkey.
• France could accidentally connect to Monaco.
• France could also accidentally connect to Andorra.

Bye bye Sky Go

Sky customers can also be locked out of streaming their favourite shows on Sky Go if they use a VPN app.

It’s a common holiday mistake, as one Sky customer recently found out when their Sky Go app suddenly stopped working.

Sky had blocked the customer from using the Sky Go app after they had used a VPN to stream while on holiday.

Sky Go is the app customers can use for on demand and catch up telly, at no extra cost.

However, customers are not allowed to stream Sky outside the UK via Sky Go, or any other apps.  

Using a VPN – also known as a virtual private network – essentially hides your IP address and makes it appear as though you’re accessing SkyGo from the UK.

But it is against Sky’s rules.

So, if you forget to disable the VPN, Sky will lock you out of streaming via Sky Go.

After speaking with a Sky representative on the phone, the customer with Sky Go woes said they realised they had wrongly used the app abroad via a VPN.

Once they had disabled the VPN, the Sky Go app worked again.

Sky customers risk being banned from the broadcast service if they break Sky’s contract terms and conditions.

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