‘My damp home is harming my baby – even her slippers are covered in mould’

A mum living in damp says she has had a rehousing recommendation letter by her health worker ignored despite the conditions having a devastating impact on her baby’s health.

Malika Quintyne, 29, and her partner Edward Anokye, 31, previously spoke to MyLondon about their damp flat at Snowfields Guinness Court, in Southwark, which has given her anxiety and panic attacks while trying to raise her two-year-old baby girl.

A recent letter written by her health worker asking Guinness Trust to rehouse her urgently was not acknowledged by the housing association, according to Ms Quintyne.

Today Guinness, of which Prince Charles is a patron, admitted they had received another letter from her health worker in January 2020, to which they responded by sending a surveyor who identified “trace amounts of mould”.

READ MORE: Southwark mum left living in mouldy flat with damp ‘up to her waist’ and ‘broken window screwed shut’

Despite this visit in 2020 – plus her first report of the damp in 2018 and a formal complaint in 2019 – she says the issue has persisted.

When asked about the most recent letter, Guinness said they had not received it.



Mouldy spores growing on her daughter’s slipper

In response to a MyLondon investigation last month, surveyors sent by Guinness told Ms Quintyne the damp was not ‘severe’ and the mould on her windows was ‘old’.

She said she was forced to show them her daughter’s mouldy shoes as evidence.

In the letter seen by MyLondon, her health worker said: “In my professional opinion the ongoing housing issue is having an impact on the baby’s respiratory system because she consistently gets colds, coughs and respiratory infections.

“The family GP has expressed a concern and encouraged Malika to continue to seek assistance for this move. However mum reports that there still has not been any support from your department.

“Therefore as the family’s Health Visitor, who is committed to ensure a child’s health outcomes are met in line with ‘The Every Child Matters’ Governmental Policy. I strongly recommend a re-housing option to be offered without further delay.”

Speaking to MyLondon, Ms Quintyne said: “I expected more from them, I do not feel like they take me personally.

“I do not think they have acknowledged me as a human being, living in that situation.

“They have just tried to pacify the situation without giving me due diligence.”



Prince Charles is a patron of the trust which provides affordable housing across the UK

Although she has been on the bidding list for three years, she said homes in London rarely come up and moving out of the capital would mean massive upheaval for her family.

A spokesperson from The Guinness Partnership said: “We have the letter from Ms Quintyne’s Health Visitor, however the copy on our records is dated 31 January 2020.

“In response to this we visited Ms Quintyne and inspected her home in February 2020, although Ms Quintyne would not permit access to all rooms of the property for our inspection. Trace amounts of mould were identified, caused by condensation in the home. Ms Quintyne is on our transfer list but has not bid for any homes to date.

“At our visit on 21 December 2021, we again identified trace amounts of mould on window frames and in the bedroom where the bed abutted the wall, caused by condensation in the home.

“However in response to Ms Quintyne’s continuing concerns we are arranging to visit her to carry out a further inspection and currently await confirmation from Ms Quintyne of a convenient date (we have tried to contact her several times to agree a date).



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“We have reviewed all contact from Ms Quintyne and prior to December 2021, we had had no contact from her or any representative of hers since November 2020 – no reports of mould or any other repairing issues have been made to us during this time.

“We were not provided with a copy of the (unaddressed) letter dated December 17, 2021 from her Health Visitor at any time prior to your sharing it with us today (January 7).

“However having had sight of it, we have immediately contacted Ms Quintyne today (January 7) to remind her how to bid for a home to transfer to. She confirmed she knew how to bid for a transfer.”

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