Lynne, 66, has numerous health problems and struggles to walk, meaning she has to use a mobility scooter. As such, she was previously receiving Employment and Support Allowance (ESA), which is a benefit aimed at people who have a disability or health condition that affects how much they can work.
However, as she approached state pension age, her benefit payments stopped with the expectation that her state pension would take over and continue to provide crucial financial support. Lynne had filled out her application form for the state pension back in July, months prior to her 66th birthday.
Unfortunately, things have not been as straightforward as Lynne had expected, as she as left waiting for her first state pension payment. She hasn’t received any ESA benefits for over a month, which left her in a desperate financial situation.
Lynne has spent countless hours trying to find out what is holding up her pension payments via phone calls to The Department for Work and Pensions (DWP). She was left none the wiser, not knowing why she had not received any money or when she will finally get her first state pension payment. Despite the endless calls, she said: “Nobody can tell me.”
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